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Automating maintenance management for United Farmers of Alberta

February 11, 2016 ❘ Case studies

UFA is a farm-supply co-operative, serving rural communities in Alberta, parts of British Columbia and Saskatchewan.

The co-operative operates a network of 110 refueling facilities, providing fuel 24 hours a day, seven days a week, to the business in Western Canada.

UFA’s high volume cardlock sites sell up to ten times as much fuel as an average retail site due to the size and nature of the vehicles and equipment using the stations, in addition to its bulk fuel delivery offering.


What were the challenges?

UFA needed to replace its existing in-house facilities maintenance management system as it was no longer serving the business effectively.

The previous solution had relied heavily on manual processes and was cumbersome and inefficient. There was little-to-no visibility of the maintenance process for any of the stakeholders, and often the agreed processes were not being followed.

Management reports were time-consuming to produce and the organization was unable to accurately manage the performance of its contractors or assets.

How do we help?

UFA chose eMaintenance, Urgent Technology’s facilities maintenance management software, to replace their outdated system and to fully automate their processes.

Urgent Technology has many years’ experience of working with clients in the petrol retail industry and understood UFA’s business challenges straightaway.

Maintenance requests can now be logged 24/7, and a contractor automatically dispatched via Urgent Technology’s Auto-Repair Matrix.

Stakeholders receive real-time confirmation of the repair status and are able to log comments to a work request at any time. The job is tracked online and the system records the length of time the contractor is on site, enabling UFA to hold contractors to agreed KPIs and dispute invoices accordingly.

Using real-time data in the preconfigured or customizable reports available through eMaintenance, the UFA management team is now in a strong position to analyze its facilities maintenance operations, make operational cost savings and improve the efficiency of the function.


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