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Parkland Fuel Corporation: from reactive to proactive maintenance

January 21, 2016 ❘ Case studies

Parkland Fuel Corporation is Canada’s largest independent marketer and distributor of petroleum products with over 700 retail sites nationwide.


What where the challenges?

Parkland’s network of retail sites was expanding, and the company was increasingly struggling to manage its facilities maintenance using its reactive legacy systems. The company was under pressure to reduce its maintenance costs, improve its contractor performance and make more efficient use of its experienced workforce. Parkland knew that it needed to move towards a proactive, automated maintenance process.

How did we help?

Urgent Technology’s eMaintenance software stood out as the clear choice for Parkland. They understood how features of eMaintenance, such as the repair matrix, contractor performance management and preventative maintenance scheduling would help the company make the step from a reactive maintenance process to a proactive one. These features were key to Parkland’s decision, together with Urgent Technology’s in-depth understanding of the petrol retail industry.

Within the first year of working with eMaintenance, Parkland successfully moved from a reactive to proactive maintenance organisation. By automating its maintenance management processes, Parkland’s facility specialists have more time to focus on managing the business.

The Auto-Repair Matrix and preventative maintenance features have resulted in a 40% reduction in the manual effort required to manage maintenance at their retail sites.

Previously, due to a lack of data, Parkland was unable to hold its contractors accountable to their service level agreements. Post-implementation of eMaintenance, all stakeholders have full visibility of contractors’ performance, which in turn has led to 90% of maintenance requests being responded to within the agreed timescales. As a result, Parkland is benefitting from improved asset uptime and increased revenue.

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